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After Hours Maintenance Guide
Urgent Repairs During Business Hours
(Mon–Fri, 9:00am–5:30pm)
Contact your Property Manager directly via email.
Urgent Repairs After Hours / Weekends / Public Holidays
- Check Your Lease First
Your rental agreement may list preferred trades or RACV Emergency Home Assist (up to 8 callouts/year). Please refer to this first. - No Trades Listed? Use Our Preferred Contacts Below
- Call the Appropriate Tradesperson (listed below)
All listed trades are fully inducted and understand urgent repair procedures. Please treat them with respect—they’ll assist where possible. - Next Steps
Your Property Manager will follow up with you on the next business day. Only genuine urgent issues will be addressed after hours.
For full details on what qualifies as an urgent repair Consumer Affairs website.
Ray White Ringwood – Preferred Trades List
| Trade | Company/Contact | Name | Phone Number |
|---|---|---|---|
| Electrician | Current Climate Electrical | Ben | 0430 875 519 |
| DAJ Electrical | Dean | 0402 641 044 | |
| Plumber | SGM Plumbing | 03 8396 5720 | |
| Eastridge Plumbing | Mark | 0412 722 921 | |
| Locksmith | Top Pick Locksmiths | David | 0407 744 537 |
| Kon The Locksmith | Kon | 0412 558 850 | |
| Heating & Cooling | SGM Plumbing | 03 8396 5720 | |
| Roof Plumbing | SGM Plumbing | 03 8396 5720 |
Emergency Contacts (Public Services)
| Service | Phone Number |
|---|---|
| Emergency (Police, Fire, Ambulance) | 000 |
| Ringwood Police | (03) 9871 3000 |
| SES – Trees & Storm Damage | 132 500 |
| United Energy – Power Lines Ausnet | 132 099 13 17 99 (Electrical) & 13 67 07 (Gas) |
| South East Water Yarra Valley Water Melbourne Water | 131 694 1300 853 811 131 722 |
| Maroondah City Council | 1300 882 233 |
What Counts as an Urgent Repair?
Examples under the Residential Tenancies Act include:
- Burst hot water system
- Blocked or broken toilet
- Gas leak or dangerous electrical fault
- Serious storm, roof, or fire damage
- Essential service failure (heating, water, cooking, cooling)
- Serious water damage or flooding
- Mould, pest infestation, or property made unsafe
- Faulty smoke alarms or pool barriers
- Lift/staircase failure
- Broken fixture causing significant water waste
- Non-compliance with minimum rental standards
Important Notes
- Rent must still be paid while awaiting repairs
- Urgent repairs must be responded to within 24–48 hours
- If damage is due to renter misuse, you may be charged for the repair (invoiced by Ray White Ringwood, payable within 14 days)
- Non-urgent repairs must be reported in writing to your Property Manager or via the renter portal
To Report an Urgent Repair:
Please email your direct Property Manager or contact their mobile.